We are excited to announce that we just released our first case study around our success on Health Cloud. Check out the success story here.
An Abridged History of Salesforce Health Cloud
Before Salesforce became the major economic powerhouse it is today, Salesforce was focused on delivering an unparalleled CRM platform experience for a wide variety of customers — think a horizontal business model. By and large, Salesforce has been wildly successful. However, as Salesforce’s revenue goals continued to grow, and with the hire of Keith Block, the path forward had to evolve.
To reach their $20B revenue goal, they needed to tap into specific industries — a vertical approach. With major investments in verticals like financial services and healthcare and life sciences, Salesforce knew they could build a platform and data model to address these respective industries.
Thus, Salesforce Health Cloud was born.
Solving Messy Data
Healthcare data is messy. With information coming in from a wide variety of providers, physicians, and practitioners, vital patient data can be misplaced, or worse, lost altogether.
As Salesforce put it in their press release,
“Salesforce Health Cloud is a cloud-based patient relationship management solution that enables providers to gain a complete view of the patient with integrated data from electronic medical records (EMRs), wearables and more; make smarter care decisions; engage with patients across their caregiver networks, and manage patient data.”
Where Salesforce is typically the system of record, Salesforce Health Cloud is a system of engagement (if you need a refresher, check out this blog post). Health Cloud functions as the place where all this unstructured, messy data comes together in a single platform that can be tracked, understood, and reported on. This gives physicians and providers a way to track outcomes and trace results.
Bringing the industry to the future
There is no question that the healthcare industry is inefficient, expensive, and sometimes ineffective. That is why the best in the industry are building for Health Cloud. We saw earlier this year, with the announcement of Health Cloud for Payers, Salesforce is looking to solve common bumps in the road like pre-authorizations and claim tracking.
However, Salesforce isn’t looking to solve all these problems on its own. By leveraging the power of the AppExchange, a number of partners are creating products that expand Health Cloud’s functionality and feature set.
We’ve partnered with the largest names in healthcare to transform their businesses on top of Health Cloud, achieving compelling results. Here are key results from two of our customers:
International Bay Area Healthcare Nonprofit
- Reconciled a multi-platform, pen, and paper patient information system to a single system on Health Cloud.
- Improved data quality, eliminated redundancies, and built a platform to truly scale.
- Designed and implemented their Developer Operations (DevOps) and onboarded a team of Salesforce engineers for future success.
Fortune 10 Healthcare Provider
- Rebuilt the entire platform that had been in build over a three year period for 3 years in only 6 months (at half the price).
- Decreased the total cost of ownership for end users while increasing scalability for the customer.
If you want to learn more about how we’ve helped two very different companies address two very different problems by building for Health Cloud, check out our latest case study.
Heading to Dreamforce this year? Get in touch! We are in the Healthcare Life Sciences area of the Industry Lodge.
Are you thinking about building an app on the AppExchange? Get in touch, we’re always happy to talk and provide our insight on how you can succeed.
